The book presents discussions and debates from three distinct areas of service design research: societal change, value co-creation and development of service design. User participation can change society, and service design can contribute to this change. The service design approach provides tools for engaging the citizen and policy design. Service design plays a role in value co-creation and innovation processes. This role is more strategic than it is merely operative. Service design is establishing itself as a discipline. This debate includes a strong multi-disciplinary approach and the research and development of service design methods.
Contents
User Participation Changes Society
Sabine Juninger:
Public Foundations of Service Design
Ksenija Kuzmina, Tracy Bhamra and Rhoda Trimingham:
Service design and its role in changing education
Carla Cipolla:
Solutions for relational services
Mirja Kälviäinen and Nicola Morelli:
Developing services to support elderly everyday interaction
Fahrettin Ersin Alaca:
Governance’s Role in Service Design: Extending Theory in Light of Finnish Model
Grazia Concilio and Francesca Rizzo:
Enabling situated open and participatory design processes by exploiting a digital platform for
open innovation in smart cities
Erik Widmark and Emma Johansson:
More pleasant public services with the help of Service Design
Robert A Young:
Refocusing the practice of service design in socially responsible contexts
Creating Value
Daniela Sangiorgi:
Value co-creation in Design for Services
Katarina Wetter-Edman:
Relations and rationales of user’s involvement in service design and service management
Taina Vuorela, Helena Ahola and Päivi Aro:
Opportunities and Challenges of Using Service Design in SME Service Business Development
Andrew Walters, Paul Thurston and Gavin Cawood:
User-centered service innovation: Are commercial interests preventing clients from maximising the value they get from service design research?
Arne Van Oosterom and Tim Schuurman:
Case Utreht Central Station: Service Innovation through Co-Creation
Nicola Morelli:
The tradition of industrial design and the industrialization of services
Developing Service Design
Stefan Holmlid:
Designing for Resourcefulness in Service. Some Assumptions and Consequences
Andrew Polaine:
Play, interactivity and service design: towards a unified design language
John Knight:
The Experience Design Framework: Supporting Design Thinking in the Service Domain
Johan Blomqvist:
Conceptualisations of Service Prototyping: Service Sketches, Walkthroughs and Live Service Prototypes
Simo Rontti, Satu Miettinen, Essi Kuure and Antti Lindström:
Agile Techniques in Service Prototyping
Fabian Segelström:
Understanding V isualisation Practices: A distributed cognition perspective
The book presents discussions and debates from three distinct areas of service design research: societal change, value co-creation and development of service design. User participation can change society, and service design can contribute to this change. The service design approach provides tools for engaging the citizen and policy design. Service design plays a role in value co-creation and innovation processes. This role is more strategic than it is merely operative. Service design is establishing itself as a discipline. This debate includes a strong multi-disciplinary approach and the research and development of service design methods.
Contents
User Participation Changes Society
Sabine Juninger:
Public Foundations of Service Design
Ksenija Kuzmina, Tracy Bhamra and Rhoda Trimingham:
Service design and its role in changing education
Carla Cipolla:
Solutions for relational services
Mirja Kälviäinen and Nicola Morelli:
Developing services to support elderly everyday interaction
Fahrettin Ersin Alaca:
Governance’s Role in Service Design: Extending Theory in Light of Finnish Model
Grazia Concilio and Francesca Rizzo:
Enabling situated open and participatory design processes by exploiting a digital platform for
open innovation in smart cities
Erik Widmark and Emma Johansson:
More pleasant public services with the help of Service Design
Robert A Young:
Refocusing the practice of service design in socially responsible contexts
Creating Value
Daniela Sangiorgi:
Value co-creation in Design for Services
Katarina Wetter-Edman:
Relations and rationales of user’s involvement in service design and service management
Taina Vuorela, Helena Ahola and Päivi Aro:
Opportunities and Challenges of Using Service Design in SME Service Business Development
Andrew Walters, Paul Thurston and Gavin Cawood:
User-centered service innovation: Are commercial interests preventing clients from maximising the value they get from service design research?
Arne Van Oosterom and Tim Schuurman:
Case Utreht Central Station: Service Innovation through Co-Creation
Nicola Morelli:
The tradition of industrial design and the industrialization of services
Developing Service Design
Stefan Holmlid:
Designing for Resourcefulness in Service. Some Assumptions and Consequences
Andrew Polaine:
Play, interactivity and service design: towards a unified design language
John Knight:
The Experience Design Framework: Supporting Design Thinking in the Service Domain
Johan Blomqvist:
Conceptualisations of Service Prototyping: Service Sketches, Walkthroughs and Live Service Prototypes
Simo Rontti, Satu Miettinen, Essi Kuure and Antti Lindström:
Agile Techniques in Service Prototyping
Fabian Segelström:
Understanding V isualisation Practices: A distributed cognition perspective
