1. General policy
When placing an order, the Customer accepts this policy for shipment to Finland and abroad. Ruslania only sells goods to private persons of age and to corporate bodies. Sale to a person under age is possible under conditions that his custody gives a written permission by e-mail or by fax to the purchase of goods.
2.1 In e-commerce orders are accepted by Ruslania only from a registered Customer. A private Customer should give his credentials (name, address, telephone number and e-mail address; a corporate Customer shall also note his business ID). Ruslania shall not transfer Customer information to anyone except members of the same group of companies or as required by law. According to the law on personal information, any Customer has the right to check his individual information in the register. Only the name, address, telephone, email-address, user code and password are registered in the Customer register. At the Customer's wish his native language and possible areas of interest may also be registered. The Customer register is kept by Ruslania's Customer service.
2.2 The Customer's order information and purchase history are protected by the choosed password. The Customer is asked to store the password in secresy in order to prevent any outsider to get access to this information.
If you wish, you can open and read Ruslania’s privacy statement here (a PDF file on our server):
3.1 The price currently in force is the price indicated in Ruslania's price list at the moment of placing the order, to be found at www.ruslania.com. All prices are VAT-inclusive (10% or 24%).
3.2 Delivery expenses shall be added to all mail deliveries according to the way of shipping chosen by the Customer. Ruslania's Customer service shall ship the goods in one or several parties whereas delivery cost shall usually be charged only once.
3.3 Minimum purchase requirement at Ruslania's web-store is EUR 5. Ruslania retains the right to change this sum.
4. Terms of payment
4.1 At Ruslania's web-store user pays via a Finnish third-party company Paytrail, which accepts payments with Visa, MasterCard/Eurocard (Credit/Debit), Visa Electron and Diners or the international online payment systems PayPal. Also, payments in USD checks are accepted. Both corporate customers and individuals may be invoiced. Additional info on payment may be seen at How to place an order.
4.2 When making a purchase, the Customer is transferred to the web payment service of the matching payment accepting company. Only the information on the accepted/rejected payment and the payment date reaches Ruslania. Ruslania doesn't have access to any credit card information when payments are processed at the webstore.
4.3 If the delivery takes place against invoice, the term of payment shall be fourteen (14) days from the date of the invoice, if not otherwise agreed between the Customer and Ruslania. When effecting payment, always state the reference number.
4.4 Overdue payment is charged at the rate of 11% p.a. (as per law) and an additional fee of EUR 5 will be added to the total of the invoice in the second overdue reminder.
4.5 In the event of overdue payment or other payment default and if no agreement has been reached with the Customer service, Ruslania shall retain the right not to handle new orders until the payments have been settled.
4.6 Titles to all goods delivered shall stay with Ruslania, until full payment is effected. Ruslania has the right to check the Customer's creditworthiness.
5. Delivery (shipment)
5.1 Since the books and other goods sold by Ruslania as a rule are not of Finnish origin, the term of delivery may vary from 2 to 20 working days, depending on whether the book/item is in stock or not. All the delivery times indicated during ordering process are estimated and can not be guaranteed.
5.2 In the event of an exceptionally long term of delivery Ruslania shall without delay inform the Customer about this by e-mail. The Customer has the right to cancel his order, if the item/title should be delivered within an exceptionally long term. Ruslania retains the right to cancel a placed order if a title is out of print/out of stock, or it is exceptionally difficult to attain. In such a case the Customer will be offered a similar product to replace the out-of-stock one or the Customer may reserve the sum he has paid for future purchases.
5.3 Should an order include more than one item with different terms of delivery, the order will normally be despatched not until all items are ready for shipment. The delivery may, however, be divided into two or several parties at the discretion of the Customer service. In case of a mail delivery in several parties, the postage shall usually be charged only once (during the first shipment).
5.4 International Shipping: As a rule Ruslania sends ordered goods to customers from Finland. When the destination is outside the European Union, items may be subject to customs processing depending on the item's customs value. Ruslania as the seller declares the item's customs value and must comply with customs declaration laws. As the buyer, you should be aware of possible:
- delays from customs inspection.
- import duties and taxes which buyers must pay.
- brokerage fees payable at the point of delivery. Your country's customs office can offer more details.
6. Liability (disclaimer)
Ruslania assumes no liability whatsoever for any direct, incidental, consequential or indirect damage, arising to the Customer out of the product, non-acceptance of the order, or delay of shipment. Neither shall Ruslania assume any liability whatsoever for the content of any material or resource in the periodical or any damage arising out of them, since such liability is on the manufacturer or the publisher. Similarly, all liability concerning copyright is on the manufacturer or the publisher.
7. Return Policy
7.1 According to the Finnish Consumer Protection Act, any goods mailed to a private citizen may be returned within 14 days from the receipt. A returned item shall be essentially in the same condition as it was at the time of receipt. The right of return does not apply to DVD and CD disks, if the wrappings have been opened, nor does the right of return apply to computer software and electronic books transferred via the Internet.
7.2 Return policy in business-to-business shall be in compliance with the Finnish Trade Law and fair trade usage. Any return shall be settled with our Customer service (see Contacts).
In the event of a mistaken delivery (wrong title or item with flaw or damage), the Customer shall notify Ruslania as soon as possible. A damaged item shall, as a rule, be replaced by delivering a flawless item. If this is not possible, a discount or another item may be discussed to settle the matter.
9. Force majeure
Ruslania shall not assume liability for non-delivery or delay of delivery of items, if caused by force majeure conditions (acts of God, calamities, strikes, terrorist acts, sabotage, suspension of traffic or energy supply, export or import prohibition, acts of government officials etc., which have significantly jeopardized the operations of Ruslanian or its partners). Ruslania will try to notify the Customer as soon as possible on the entry of such conditions into force.
10. Settlement of disputes
Disputes and conflicts concerning contracts and their conditions between Ruslania and its Customers shall be settled primarily by amicable negotiations. If a settlement cannot be reached, the disputes may be appealed to the Helsinki Disctrict Court of Justice. The settlement shall be governed by Finnish law.